Documentation

ISSUE:

Hardware documentation and training materials in text, Portable Document File (PDF) and audio or video tape formats — among others — may be difficult or impossible to access for some users with disabilities. A user with low-vision may have difficulty accessing standard size text and small or intricate diagrams. Although scan-and-read systems can provide access to text materials for users who are blind, these reading systems cannot interpret diagrams and other graphical images. A user with a learning disability may find text-based training materials inaccessible. A user who is deaf or hard of hearing may get little information from a training video, unless the tape includes text-captioning. Whether a user has a disability or not, we all learn in different ways.

STANDARD:

• Provide documentation and training materials in alternative accessible formats upon request.



• Provide accessible customer and technical support.



• Ensure that any training provided by manufacturers, providers or other parties accommodates the functional capabilities of all participants.