Documentation

ISSUE:

Most application documentation focuses on navigation using a mouse or other pointing device. Documentation for keyboard navigation is often missing, incomplete, unclear, inaccessible or difficult to find.

The ability of an individual with a disability to effectively use an application may be severely limited without access to information on how to use accessibility features. This is especially true for keyboard navigation, particularly when the keyboard navigation does not follow standard system conventions.

STANDARD:

• Application help files shall contain accessibility information, including such topics as keyboard navigation and user preference settings.
  

  Note: Documentation on standard system keyboard navigation is optional.




• "Accessibility" shall be included as both a keyword search and help topic item.



• "Keyboard Shortcuts" or a similar entry shall be included as both a keyword search and help topic item.



• The keyboard shortcut for a menu command shall be documented within the menu, following the command.



• Instructions for completing a task shall include information for both mouse and keyboard users.



• If documentation is not available in an accessible electronic format, documentation shall be provided in an accessible format upon request.